We have a requirement in one of our Service projects to clone a ticket when a very specific option is selected from a list of Actions.
With each action there is a deep clone post condition. in which is creates a clone of that ticket in a software project board.
The issue we have found is despite using the correct copy functions not all fields are being cloned so valuable information is being missed.
Attached is a screenshot of the deep clone set up, could anyone advise why the some custom fields may not be cloned. Is it because the field need to exist in both boards?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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