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Deep clone does not clone custom fields


We have a requirement in one of our Service projects to clone a ticket when a very specific option is selected from a list of Actions.

 With each action there is a deep clone post condition. in which is creates a clone of that ticket in a software project board. 

The issue we have found is despite using the correct copy functions not all fields are being cloned so valuable information is being missed. 

Attached is a screenshot of the deep clone set up, could anyone advise why the some custom fields may not be cloned. Is it because the field need to exist in both boards?

deep clone post condition.png

2 answers

1 accepted

3 votes
Answer accepted

This is fixed now. I have found the answer 

Hi @Mihir Ruparelia,

I am Marlene from codefortynine.

I am happy to hear that you were able to solve your issue.

Don't hesitate to reach out to us directly, if you have questions or feedback about Deep Clone for Jira. We're always happy to help.

I resolved this by adding the same fields in to the software project, so when the ticket was cloned all of the fields and its information copied over as expected. 

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