Dashboard for Reporting
Renzi Datuin - Bartolazo
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1 answer
Danut M _StonikByte_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
This gadget looks at the Resolution field of the issues. Even if the issue was moved in a resolved status like Done or Resolved, if it does not have a resolution set, it will not be counted by the gadget. So make sure to set a resolution via workflow transitions or screens when issue is moved in a resolved status.
Also, be aware that there is a better and easier alternative to this Jira gadget, offered by our Great Gadgets plugin, in which this chart is generated by status (instead of the Resolution field).
See this articles for more details:
- https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369
- https://community.atlassian.com/t5/App-Central/A-powerful-Reported-vs-Done-chart-for-Jira-dashboards/ba-p/2610902
Hope this helps.
Danut
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