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Is there any way in the Jira Service Management Cloud that a particular status could be customized in such a way that a Particular Priority can be exclusively assigned when a ticket is in specific status .
Example "A priority level 8 may only be selected when a ticket status is "waiting for customer"".
Thanks in Advance
Support helped me with an automation very similar to this. When the issue is created, it's checking on different states and then setting the Priority accordingly. I'm sure this could be modified for your purposes.
Calculating priority automatically | Jira Service Management Cloud | Atlassian Documentation
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