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Customizing the status so a Particular Priority could be assigned

Sharon Ramdawor
Sharon Ramdawor April 11, 2023

Hi All

 

Is there any way in the Jira Service Management Cloud that a particular status could be customized in such a way that a Particular Priority can be exclusively assigned  when a ticket is in specific  status .

Example "A priority level 8 may only be selected when a ticket status is "waiting for customer"".

 

Thanks in Advance

Regards

Sharon

 

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Dan Breyen
Dan Breyen
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April 17, 2023

Support helped me with an automation very similar to this.  When the issue is created, it's checking on different states and then setting the Priority accordingly.  I'm sure this could be modified for your purposes.

Calculating priority automatically | Jira Service Management Cloud | Atlassian Documentation

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