Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,293,707
Community Members
 
Community Events
165
Community Groups

Customer unable to share ticket

Edited
Olivera Todorovska
Olivera Todorovska May 18, 2022

Customer is unable to share ticket with other interested users once it's been created. The option for it is grayed out for customers but not for agents. 


Answer
Watch
Like Be the first to like this
94 views

1 answer

0 votes
Melo
Melo Community Leader May 18, 2022

Hi @Olivera Todorovska

Welcome to the community!

It's probably the customer permission (Project setting>Customer Permission)

Source: https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/

Please let me know if you're able to fix it.

Thanks,

Melo

View More Comments
Olivera Todorovska
Olivera Todorovska May 18, 2022

Hi Melo,

I checked in Customer Permission and I do not see an option or setting for sharing.

Like
Melo
Melo Community Leader May 18, 2022

Which option you have selected there? Have you also create any JSM Organization?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Angélica Luz
Angélica Luz
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

217 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you