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Customer unable to share ticket


Customer is unable to share ticket with other interested users once it's been created. The option for it is grayed out for customers but not for agents. 

1 answer

0 votes
Melo Community Leader May 18, 2022

Hi @Olivera Todorovska

Welcome to the community!

It's probably the customer permission (Project setting>Customer Permission)


Please let me know if you're able to fix it.



Hi Melo,

I checked in Customer Permission and I do not see an option or setting for sharing.

Melo Community Leader May 18, 2022

Which option you have selected there? Have you also create any JSM Organization?

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