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Customer is unable to share ticket with other interested users once it's been created. The option for it is grayed out for customers but not for agents.
Welcome to the community!
It's probably the customer permission (Project setting>Customer Permission)
Please let me know if you're able to fix it.
Thanks,
Melo
Hi Melo,
I checked in Customer Permission and I do not see an option or setting for sharing.
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Which option you have selected there? Have you also create any JSM Organization?
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