Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,466,761
Community Members
 
Community Events
176
Community Groups

Customer is unable to register to use the Portal, she is an employee

I have a customer that is unable to register her email address when going onto the portal for the first time.  The email address she is using is the work email however she is getting nothing coming back to her.  How do I get the system to allow her access?

1 answer

0 votes

Hello @Julie Dickerson,

Thank you for reaching out to Atlassian Community!

Just to make sure I’ll share the correct steps, I would like to know if she is already a user on the site (using Jira Software or Confluence).

If she does, it’s not necessary to create an account on the portal, otherwise, she will have duplicated accounts which can cause issues with permissions.

Can you please go to the Service Management project > Customers and add her account there?

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events