You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have a customer that is unable to register her email address when going onto the portal for the first time. The email address she is using is the work email however she is getting nothing coming back to her. How do I get the system to allow her access?
Hello @Julie Dickerson,
Thank you for reaching out to Atlassian Community!
Just to make sure I’ll share the correct steps, I would like to know if she is already a user on the site (using Jira Software or Confluence).
If she does, it’s not necessary to create an account on the portal, otherwise, she will have duplicated accounts which can cause issues with permissions.
Can you please go to the Service Management project > Customers and add her account there?