Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer is unable to register to use the Portal, she is an employee

I have a customer that is unable to register her email address when going onto the portal for the first time.  The email address she is using is the work email however she is getting nothing coming back to her.  How do I get the system to allow her access?

1 answer

0 votes

Hello @Julie Dickerson,

Thank you for reaching out to Atlassian Community!

Just to make sure I’ll share the correct steps, I would like to know if she is already a user on the site (using Jira Software or Confluence).

If she does, it’s not necessary to create an account on the portal, otherwise, she will have duplicated accounts which can cause issues with permissions.

Can you please go to the Service Management project > Customers and add her account there?

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

180 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you