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Customer and Agent Log in Screen does not take the customized screen

Deleted user May 30, 2021

Customer and Agent Log in Screen does not take the customized screen . 

 

Whenever we are creating a new Log in for Customer for the Specified Project , it is not taking the customised config from the respective screen scheme . 

These screne scheme and customised configuration has been designed from the Administrator profile . But when Log in to the customer portal those are not reflected . 

If we log in from the administrator profile and try to create an issue , then the same customisation available inside the issue screen . 

Need advise to implement the change . 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 30, 2021

Customers do not see issue screens, they use the request screens defined by the portals in project settings -> request type -> <request>

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