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Customer access question

Tine
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May 7, 2024

Customer say they cannot raise requests, and I can't find anything wrong in the settings. They also want to be able to edit their own tickets.

 

 

1 answer

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Michel Neeser
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 7, 2024

Hi @Tine

Please refer to this page in order to check your configuration settings. The configuration depends on whether you want to have an open portal or if only invited customers should be able to raise requests. Either way, customers can see their raised tickets by clicking the button "Requests" on the top right of your portal.

Hope this helps!

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