My company users the customer portal for our colleagues who are not Agents.
Now - the common thread in feedback is that the portal is to busy or they cant find anything.
How did you set up your customer portal?
Do you have the same "complaints"
How do we make the user experience better?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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