We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms and Automation for Jira. One thought using Automation is to have an email sent to the customer after a ticket is closed asking for feedback, which would be responded via email and added as a comment to the ticket. However there would be no great way to create a report with that data. Another tool we have is Microsoft Forms which works great but it does not have a way to link the Jira ticket to the form other than asking the customer to input their Jira ticket.
I've seen the plugin Surveys for Jira which we may try out, but other than that does anyone have any recommendations of ways to use Automation or Microsoft Forms to create our own survey?
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