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Customer Portal Requests List Fields

Okan Zengin May 15, 2024

Hi,

I want to add some custom fields that exists in Issue view to Customer Portal Requests List. How can i edit this screens fields ?

Thanks,

Okan

1 answer

1 vote
Asmath Basha S
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May 15, 2024

Hi @Okan Zengin ,

 

  • Check whether the Custom field has added to the JSM Request form or not.
  • If not then kindly add the custom field in the  request form.
  • Then check whether the Custom field has added to the Create screen or not.

 

Regards,

Asmath Basha

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