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Custom fields are unformatted in Issue View

Owen Scott
Contributor
May 28, 2024

Hey there,

I have a custom field in Jira: "Steps to Reproduce." Its type is Paragraph which supports rich text.

Now I have JSM form with a Steps to Reproduce question that is linked to the aforementioned Jira custom field.

If I format the answer in the portal like so:

CleanShot 2024-05-28 at 19.19.28.png

And then display this field in the Agent's issue view, it's unformatted:

CleanShot 2024-05-28 at 19.18.24.png

Why does the formatting get dropped in the issue view? 

1 answer

1 accepted

1 vote
Answer accepted
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 29, 2024

Hi Owen,

You will need to update the Field Configuration used by the project. Select that field and change the Renderer to Wiki-style. 

Owen Scott
Contributor
May 29, 2024

Thanks John—that did it!

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 29, 2024

Great! Glad you got it sorted .

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