Custom Resolution for single project

[Nicholas Marsden]

Is it possible to set resolution options differently for one project? 

We have both Software Management and Service Management projects in our environment, and I wanted to streamline for our Service Desk to rid of options like "Production Action" and "Hardware Failure" and "Software Failure" (which are root causes, not resolutions), so there is less confusion among our Service Desk team. But I don't want to impact Software projects (or other projects that I don't manage) that might use these options. 

[Kris Dewachter]

Hi @Nicholas Marsden ,

It's not yet possible to set resolutions per project.

As an alternative, you can use workflow properties to define which resolutions you want to include or exclude.

• jira.field.resolution.exclude
• jira.field.resolution.include

More documentation can be found here https://confluence.atlassian.com/adminjiraserver073/workflow-properties-861253674.html

Best regards,

Kris

[Nicholas Marsden]

Thanks, Kris. I think I'll try this and see if it works for my project. 

[Nicholas Marsden]

I tried this and I couldn't get it to apply to the dropdown menu. I used both words and numbers (assuming the options had ID numbers associated with them). Any idea what I might be doing wrong?

[Kris Dewachter]

Hi @Nicholas Marsden , can you provide a screenshot of your configuration?

Best regards, Kris

[Nicholas Marsden]

Here is the screenshot. The numbers are arbitrary attempts to make something happen. The first pic is the properties screen for the "Resolved" transition in my workflow. The transition is the same for all Resolved transitions (I set the Resolved status to be available from all other statuses). I check this by looking at the Resolution dropdown menu on the Resolved transition screen (2nd pic). As you can see, there is no change from the default. I've also tried removing just the Production Action option by using the term "Production Action" in the exclude property. Nothing changed then, either. 

[Kris Dewachter]

Your configuration should look something like this

You can only use the Resolution ID's, separated by a comma.

You can get the resolution ID by navigating to the resolutions configuration, hover your mouse over the 'edit' link next to a resolution, and look at the url that will be called. It should contain the 'id' parameter. That is the number you need to use.

Also, try only using the 'Include' configuration first to see if that makes a difference

[Nicholas Marsden]

How do I "navigate to the resolutions configuration" I can't find anything like that.

[Kris Dewachter]

In Jira, navigate to the general settings --> Issues --> Resolutions

[Nicholas Marsden]

Okay, thanks for the help. None of that has worked so far. I might be editing the wrong properties? I'm making the changes on the transition properties, but the options in the Transition screen aren't changing. Is there somewhere else I should be doing that?

[Kris Dewachter]

Difficult to troubleshoot remotely.

If you are making the changes to the correct workflow, add the property to the correct transition and use the correct Resolution ID's, it should work. I've used it multiple times without problems.

[Ezgi Bayındır]

Hello @Nicholas Marsden ,

If you want to do this for the default resolution field in the system, unfortunately, this feature is not possible in the cloud. However, you can create two separate custom fields for software and JSM projects and have them copied to the resolution field later.

Best,

Ezgi

[Elliott Robinson Cortez]

Hi @Ezgi Bayındır do you have a guide for how to do this?