Custom Portal URL with own domain

[Leon]

I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.

Instead of pointing customers to this url

https://xxx.atlassian.net/servicedesk/customer/portal/3

I want customers to use

https://servicedesk.companyname.com

[Dirk Ronsmans · Accepted solution]

Hi @Leon

A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)

Like @Dave Bosman _Realdolmen_ mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.

One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.

[Remi Arquier]

Yes Refined is indeed a very beautiful app, but as Atlassian doesn't provide anonymous login in their API to third parties like Refined, this force customers to create an account, which is already a bad thing in itself. But worse than that, the customers are redirected to the default portal after they sign-up, because, again, Atlassian doesn't provide "redirect after sign-up" feature in their API.

So, Refined would be a very good (and beautiful) solution if Atlassian would give them  a better API.

Please do it asap.

In 2022, a url domain change is seen as suspicious and as a potential source of password fishing.

[Dave Bosman _Realdolmen_]

Hi @Leon 

You can't change it.

But you could point your own (sub) domain to the url in the dns settings of the domain. 

Regards

Dave

[Aaron Kraft]

We have done that, but it's really unprofessional for our customer facing JSM sites.