I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.
Instead of pointing customers to this url
https://xxx.atlassian.net/servicedesk/customer/portal/3
I want customers to use
Hi @Leon
A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)
Like @Dave Bosman _Realdolmen_ mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.
One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.
Yes Refined is indeed a very beautiful app, but as Atlassian doesn't provide anonymous login in their API to third parties like Refined, this force customers to create an account, which is already a bad thing in itself. But worse than that, the customers are redirected to the default portal after they sign-up, because, again, Atlassian doesn't provide "redirect after sign-up" feature in their API.
So, Refined would be a very good (and beautiful) solution if Atlassian would give them a better API.
Please do it asap.
In 2022, a url domain change is seen as suspicious and as a potential source of password fishing.
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Hi @Leon
You can't change it.
But you could point your own (sub) domain to the url in the dns settings of the domain.
Regards
Dave
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We have done that, but it's really unprofessional for our customer facing JSM sites.
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