Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Custom Portal URL with own domain Edited

I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.

Instead of pointing customers to this url

https://xxx.atlassian.net/servicedesk/customer/portal/3

I want customers to use

https://servicedesk.companyname.com

2 answers

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Jul 12, 2021

Hi @Leon

A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)

Like @Dave Bosman _Realdolmen_ mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.

One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.

Hi @Leon 

You can't change it.

But you could point your own (sub) domain to the url in the dns settings of the domain. 

Regards

Dave

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

180 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you