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Custom Portal URL with own domain

Leon July 12, 2021

I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.

Instead of pointing customers to this url

https://xxx.atlassian.net/servicedesk/customer/portal/3

I want customers to use

https://servicedesk.companyname.com

2 answers

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Answer accepted
Dirk Ronsmans
Community Leader
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July 12, 2021

Hi @Leon

A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)

Like @Dave Bosman [Realdolmen] mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.

One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.

Remi Arquier April 5, 2022

Yes Refined is indeed a very beautiful app, but as Atlassian doesn't provide anonymous login in their API to third parties like Refined, this force customers to create an account, which is already a bad thing in itself. But worse than that, the customers are redirected to the default portal after they sign-up, because, again, Atlassian doesn't provide "redirect after sign-up" feature in their API.

So, Refined would be a very good (and beautiful) solution if Atlassian would give them  a better API.

Please do it asap.

In 2022, a url domain change is seen as suspicious and as a potential source of password fishing.

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Dave Bosman [Realdolmen]
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July 12, 2021

Hi @Leon 

You can't change it.

But you could point your own (sub) domain to the url in the dns settings of the domain. 

Regards

Dave

Aaron Kraft February 21, 2023

We have done that, but it's really unprofessional for our customer facing JSM sites.

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