I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore.
Instead of pointing customers to this url
I want customers to use
A solution provided by Atlassian for custom domains doesn't exist yet. There is an ongoing development issue for it (https://jira.atlassian.com/browse/CLOUD-6999)
Like @Dave Bosman _Realdolmen_ mentions you can always set up your own url and point it towards the instance as a redirect. You cannot use it as a full mask option as the links on the site will redirect to the official cloud url.
One plugin that I know of that places itself before the instance is Refined (https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview ) this redesignes your portal and should allow you to use a custom domain.
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