Hi Raymart,
It's a system field that comes built in with JSM, it is not a custom field. They only people who will see this on the form are JSM Agents.
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It's for Agents to tell us whom they are raising the request for (imagine an Agent is on the end of a telephone and the customer is explaining the problem, rather than going to the portal or email - the Agent will want to record who the customer is)
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That means that you can request access for your self or for your colleague (In case you are team-leader or something like that)
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