Creation of Attribute

[T-mac]

I tried to create the attribute under object, however, there is no attribute creation button on the screen which I think supposed to be there. I attached the screen of my object under the Insight with NO attribute button.

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @T-mac ,

welcome to the atlassian community!

In order to add an existing attribute for your insight object you need to click on EDIT button (it is an the left of your screenshot).

If you need to add an attribute for that object type please follow this article https://confluence.atlassian.com/servicemanagementserver/adding-attributes-to-object-types-1044784524.html

Hope this helps,

Fabio

[T-mac]

Hello Fabio, 

Thanks for your prompt reply. I tried but when I click the EDIT button, the attached screen showed up and seems like nothing related to attribute. 

[Fabio Racobaldo _Herzum_]

Hi @T-mac ,

you need first to add attribute to your insight object (check link of my previous reply). After doing that, the entered attribute will appear when click on edit button

[T-mac]

Hi, @Fabio Racobaldo _Herzum_ ,

Thanks for your comments.

Yeah, I tried, but there is no such attribute button on the right top corner as it described under the article linked above.

Here is my screenshot.

[Fabio Racobaldo _Herzum_]

Hi @T-mac ,

you need to be an Object Schema Managers(at Insight Level) or a JIRA Admin to do that.

Please read this guide about Insight Roles https://support.atlassian.com/jira-service-management-cloud/docs/what-are-roles/

This should be the reason.

Fabio

[Fabio Racobaldo _Herzum_]

@T-mac , did u solve your issue?

[T-mac]

Hello, Fabio,

Thanks for follow up. yes, it was solved. Thank you!

Best regards,

T-mac

[Fabio Racobaldo _Herzum_]

Thnaks for the feedback @T-mac . Please mark my answer as accepted so this thread can be considered closed

[T-mac]

Hi Fabio,

Thank you! I accepted.

Best Regards,

T-mac