Creating Sync issues

[Gerardo Ramos]

Hi there, i've been working with the on call feature, but i'm habing problems when i'm going to create a Sync the issue is that this is happening just when i'm gonna do it in my "PROD" enviroment in my other evironment QA it worked whit no problem.

I have a ticket opened in support but i'm still waiting response :'), i'd like to know if someone here have faced this issue.

psdata: i tried to manage this creating the sync using webhooks but not possible because of my plan :( 

Thanks and regards. 

 

[Peter_DevSamurai]

Hi @Gerardo Ramos , unfortunately, you cannot use the sync settings in your "PROD" environment. This issue seems to be related to either the project not being correctly configured in "PROD" or a permission issue. 

If you have verified the existence of project in "PROD, and double-check the sync configuration, you'll need to resolve it with Jira support, as it might be linked to plan limitations.