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Create Unassigned queue

Alberto Gordo
Alberto Gordo January 20, 2022

Hi!

Can someone help me with the JQL for unassigned queue? - in all tickets.

Thanks!

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Hana Kučerová
Hana Kučerová
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January 20, 2022

Hi @Alberto Gordo ,

the basic JQL is:

assignee is EMPTY

 Usually another parts are added (you don't want to see resolved issues):

assignee is EMPTY AND resolution = Unresolved

 And also usually want to order the issues (for example by SLA "Time to resolution"):

assignee is EMPTY AND resolution = Unresolved ORDER BY "Time to resolution" ASC
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Alberto Gordo
Alberto Gordo January 20, 2022

Works like a charm! Thank you!

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