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Create Jira ticket thru email using external email address

Christopher Rampola
Christopher Rampola June 11, 2021

Can we create a ticket in Jira thru email using a non-domain (external) email address?

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Jack Brickey
Jack Brickey
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June 11, 2021

Sure as long as either 

  • you have added the external email as a customer
  • you allow anyone to send in requests by email and the will be added as a customer 
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Christopher Rampola
Christopher Rampola June 11, 2021

* I've already added the email as a customer to the Project

* If I don't allow or add the domain, it won't work?

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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June 11, 2021

It should work unless you have restricted access to only your domain. Are you saying that you’re testing and it is not working?

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Christopher Rampola
Christopher Rampola June 11, 2021

Yes - we've restricted it only to our domain.

Thanks for checking!

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