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Create Jira ticket thru email using external email address

Can we create a ticket in Jira thru email using a non-domain (external) email address?

1 answer

0 votes
Jack Community Leader Jun 11, 2021

Sure as long as either 

  • you have added the external email as a customer
  • you allow anyone to send in requests by email and the will be added as a customer 

* I've already added the email as a customer to the Project

* If I don't allow or add the domain, it won't work?

Jack Community Leader Jun 11, 2021

It should work unless you have restricted access to only your domain. Are you saying that you’re testing and it is not working?

Yes - we've restricted it only to our domain.

Thanks for checking!

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