Create Automation | Comment

[Mark Toledo]

Hi guys,

I have an automation that when an issue is created in Jira Service Management it will create a task in Jira Software (Issues).

Is there a way that when a customer commented on the issue in Jira Service Management it will also be transferred/created on the created issue in Jira Software?

[Jack Brickey]

If the JSW issue is linked to the JSM issue, yes. Basically…

trigger - issue commented

condition - as desired to restrict when action is performed, e.g. comment by customer

action - branch - for linked issues edit issue comment field and copy last comment

there are a number of posts in the Community that detail this and here is one - Copy-Comment-to-linked-Issue-when-new-comment-is-added