Incident Creation Screen:
In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción".
Our need is that when the ticket is already generated, the data associated with the Insight assets "Equipos" and "Sucursales" are automatically pasted in the "Descripción" field, example in the "Equipos" objects we have the following data:
Ideally, both this data and the branch data can be contained within the "Descrición" field.
Are you saying that you want to capture all of the attributes from the insight objects into the description? If so, your automation would look something like this:
Thank you very much for your valuable response, it has been of great help to me, the only doubt I have is that there is an object that has a blank space and when placing the code with the blank space, the data is not brought correctly, I show you in the example of the image
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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