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Copy Request Type to a Custom Field using Automation

Hello community, I would like to use Automation to copy Request Type value to a custom field in a child related issue. I tried some options but no success at all. Could you help me? Thanks in advance.


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Mark Segall Community Leader Dec 14, 2021

Hi Pedro,

This is possible by using smart values.  See the screenshot below where I configured a quick automation to update all linked issue descriptions with Request type:

request type smart value.png

Happy Holidays

Hello @Mark Segall , thanks for your reply. Smart values sounds awesome to me. I tried, but not on description field. I create a simple text only custom field to put the smart value, but I got an error:


Did I do something wrong?


Thanks again. Regards

I can't believe it!! My mistake. I put ".." while writing the smart value. The solution was perfect to me @Mark Segall , thanks a lot. Happy holidays for you too

Mark Segall Community Leader Dec 15, 2021

Excellent!  Happy I could help.  😊

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