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Connect a custom email account not working with IONOS email provider

Hello

I have an email account at IONOS and I would like to configure "Email Requests" (xxx/jira/servicedesk/projects/CSM/settings/email) option in JIRA Service Management. I go to Connect a custom email account -> Add email + password -> Enter the mail server + protocol + port, and entered the setting for IMAP and POP3 link , I tried all combinations, but still keep getting:

{"errors":[{"errorMessage":"Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: \"No login methods supported!\""}],"reasonKey":"Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: \"No login methods supported!\"","reasonCode":"400"}

Below is a screenshot. What settings should I use to successfully register this email account?

error_jsm_ionos_imap_pop3.png

1 answer

0 votes

This usually means the imap server doesn't support unencrypted connections.  Try changing the port to 993 for IMAPs

Thank you for your swift reply.

I tried changing to IMAPs port 993, below is a screenshot, but I still get the same error. Anything else that I can try? I'll contact IONOS as well, but considering that IONOS help center is (https://www.ionos.com/help/email/general-topics/settings-for-your-email-programs-imap-pop3/) and the details come from there then I don't know what else to check.

error_jsm_ionos_imaps.png

Best regards

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