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Connect Jira Service Management services to Jira Software project

Orlando Richards
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May 17, 2024

Working through this: https://support.atlassian.com/jira-software-cloud/docs/connect-jira-service-management-services-to-jira-software/

 

It says:

To connect services if none are connected:

  1. From your project’s sidebar, select Incidents.

  2. Select Connect services.

  3. Search for or select services from the list, then Connect.

  4. Once services are connected, select Manage services to add more.

 

But I don't have any "Connect services" button that I can find. The closest thing I can find is in the Services "Edit" interface, where there's a "Project" box, but it just says "No project linked". 

How can I establish a relationship between my service desk project and my software projects?

 

3 answers

0 votes
Diana_Architect_ZigiWave
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 22, 2024

@Orlando Richards hi and welcome to the community! If you're open to exploring options - feel free to check out ZigiOps at the Atlassian Marketplace. It's 100% no-code & secure integration platform (does not store any data). It can easily connect your Jira instances, transfer and sync issues/tasks/projects (you name it). It can be customized in accordance to your use cases. Do not hesitate to explore it - it has a Free Trial so you can test it.

Regards, Diana

0 votes
Josh_Unito
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May 19, 2024

Hi @Orlando Richards Another option to link your projects to the service desk is through the Jira Two-Way Integration app on the Atlassian marketplace. I put together this guide on how to set up a connection between Jira and Jira Service Management. From there, any time you create a new issue in Jira or Jira Service Management, a new linked issue will automatically be created in the other. 

You can also add rules to restrict the conditions under which issues sync (this is easiest to achieve by using labels and adding rules linked to specific labels).

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Nikola Perisic
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May 17, 2024

Welcome to the community @Orlando Richards !

That feature is not in the cloud anymore, so I would recommend installing app named Exalate (this is a paid app by the way), you can try it for 30 days. The way it works is when you create a request, the issue gets created in the project that you have selected as the second project.

This is the reference: https://community.atlassian.com/t5/Jira-Service-Management/Integrate-JSM-with-Jira-Software/qaq-p/1629761

Otherwise, there is no integration, since these are two different products.

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