We're using Jira Service Management and Jira Software and are trying to get the two integrated with each other so that we can link issues in JSM to tickets in Jira Software. When we try to create a link in an issue or service request in JSM we do not see any of the tickets in Jira Software to link to. Is there some sort of configuration or permissions that need to be setup?
What base urls do you use for them? I don't need to know, just whether they're the same or not. For example, if you get to JSW on jsw.atlassian.net/xxxxx and JSM on jsm.atlassian.net/xxxxxx, they are separate instances.
If they're both on yourdomain.atlassian.net, then they're on the same system, and the "integration" is already there.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
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