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Integrate JSM with Jira Software

We're using Jira Service Management and Jira Software and are trying to get the two integrated with each other so that we can link issues in JSM to tickets in Jira Software. When we try to create a link in an issue or service request in JSM we do not see any of the tickets in Jira Software to link to. Is there some sort of configuration or permissions that need to be setup?

2 answers

0 votes

Are they both the same Jira, or two separate instances?

I believe so, how can I tell?

What  base urls do you use for them?  I don't need to know, just whether they're the same or not.  For example, if you get to JSW on jsw.atlassian.net/xxxxx and JSM on jsm.atlassian.net/xxxxxx, they are separate instances.

If they're both on yourdomain.atlassian.net, then they're on the same system, and the "integration" is already there.

looks like they are different

I was able to figure it out once i realized the url's were different. I went to the integration section in settings and added the Jira Software url to the application links

Ahh, excellent, that's where I was headed when I opened the question again to respond!

Reading this, it should be possible to link a Jira SW ticket on instance 1 (e.g. JSW1.atlassian.net) from a ticket on another JSM instance (e.g. JSM2.atlassian.net)? Am I right?

0 votes
Mikael Sandberg Community Leader Mar 04, 2021

In order to link between JSM and JSW as a user you need to have access to both. If you only have a JSM license you will not be able to see any JSW issues.

I do have access to both systems and we have a license for Jira Software, we're using the free version of JSM at the moment

Hi Danial , Do you find the way to integrate jsm and jsm?

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