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Configure Issue Screen's Tabs, particularly read only fields

Hello,

I have created a Workflow Transition screen and used the default Field Tab for creating and editing information. I have also added another Tab for displaying related information, to aid the customer.

 Is there away to making the second Field Tab, view only; no editing?

See below.

Screen Grab - Issue Screen Tab.JPG

Cheers,

Anthony

1 answer

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1 vote
Answer accepted
Mark Segall Community Leader Jan 23, 2023

Hi @Anthony Wilson - Not natively.  The transition screen is only the screen so you're not getting the benefits of the screen scheme which would provide that additional Create/Edit/View context.

Thanks for getting back to me so quickly mark - greatly appreciated. :)  

I thought as much, the limitation of Workflow Transition screens.

Is there another way of providing additional field capture to an issue (change request) via workflow stages?

 

Cheers,

Anthony

Mark Segall Community Leader Jan 24, 2023

Unfortunately, I don't see a way around this.  This has been a question asked a few times with no answers.  

Thanks Mark, again.

Like Mark Segall likes this

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