Configure Customer Portal Access

[Mark Toledo]

Hi Community,

Currently, we have several Service Desk Projects, and all these are present in Customer Portal.

Is it possible to limit the access or view of a customer/organization to whichever they are assign only?

[Mayur Jadhav · Accepted solution]

hi @Mark Toledo 

Yes, you can do it just add those customers to that specific project he or she will only see those projects in the Customer Portal.

Please go through this link: https://confluence.atlassian.com/jirakb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-management-917965224.html

[Mark Toledo]

Hello @Mayur Jadhav , Thank you for the prompt response.

However, does this mean that I have to add the user in Jira Service Management License?

Given this step: 

1.  Give UserA the 'Service Management Customers' Project Role for ProjectA (or any other Project Role, depending on your needs)

[Mayur Jadhav]

Hi @Mark Toledo 

No, you don't need to add customers to JSM Licenses.

If you are Jira Admin and Project Admin, Simply go to the Project settings--->> Customer-->> Add Customer or Oraganizaton.

[Mayur Jadhav]

if this works for you please hit the accept button.

[Irina_Bel_Stiltsoft_]

Hi @Mark Toledo ,

Additionally, you can set up multiple forums for your customers or team members via 

Customer Case app for Jira Cloud:

• Create a forum for any type of Jira project even to Jira Service Management. It's another way, for example, for team members that don't have JSM's Agent licenses to submit ideas to a JSM project
• Create a public portal for customers where they can vote, and comment on each other's requests (it's like your customer community). Then you can prioritize their requests by the number of votes
• Create a portal dedicated to your team or customers restricted with emails or email domains