Concatenation of field from forms JSM

[Alesandro Senerchia]

Good day,

I created a form (old proforma) with different fields that I would like to combine together and have the resultats written in the description field of the request type.

Field1 (Enter name of group) : Tester

Field2 (Enter group members) : Test1, Test2, Test3

Combination to be sent to the description field of the Jira JSM ticket :

• Group name : Tester
• Group members : Test1, test2, Test3

How would I go about doing this?  Concatenation and automation rule.

[Kris Dewachter]

Hi @Alesandro Senerchia ,

I think the only feasable way to do this is to create an automation rule that concatenates the information into the description field, after the ticket is created.

The tricky part will probably be getting the information of the 2 fields out of the form. Are the fields in this form linked to a jira field ?

Best regards,

Kris

[Alesandro Senerchia]

Hi Kris,

no the fields field1 and 2 are not linked to a Jira Field.

There used to be something when it was under thinktilt, was opening that Atlassian would have improved the product when they acquired it.

Best regards.

Alesandro

[Kris Dewachter]

Hi @Alesandro Senerchia ,

There are some options to get the data out of the forms but it will require some research finding the correct elements.

Have a look at:

https://community.atlassian.com/t5/Jira-Service-Management/How-to-access-the-form-data-in-Jira-Automations/qaq-p/2050277

There is also a forms api you could use https://developer.atlassian.com/cloud/forms/rest/api-group-forms-on-issue/#api-group-forms-on-issue

Best regards,
Kris