Communications Breakdown

[Allen Chesley]

This has gotten to be fairly serious.  When some users start an problem ticket, when a service desk agent assigns a ticket, or sometimes for any arbitrary change at all, JSM will return a 

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Communications Breakdown

The Jira server was contacted but has returned an error response. We are unsure of the result of this operation.

Close this dialog and press refresh in your browser"

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I am running JSM 5.3.0, but the problem has persisted since 4.x.  I also run Confluence on the same system at a different port.

[Joseph Chung Yin]

@Allen Chesley -

I agreed with @Benjamin that you should reach out to Atlassian Support (https://support.atlassian.com) with your problem + support zip, and they should be able to review the log to pinpoint the possible cause.

We experience above issue before here/there, but it was caused by our network env having a problem.  Question for you, is this happening for just one and few users or it is affecting your entire users community.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Allen Chesley]

The problem exists for multiple users and has resulted in multiple internal tickets.  

An Atlassian support ticket has been initiated.

[Benjamin]

@Allen Chesley ,

First open a support ticket with Atlassian and include the support zip. While that is underway, review the jira logs for error response to get some additional details on what is happening. It may have some insights on where to look next.

Here's some articles with similar errors:

https://community.atlassian.com/t5/Jira-Service-Management/Communication-Breakdown/qaq-p/1009934

https://community.atlassian.com/t5/Jira-questions/Communications-Breakdown-Error/qaq-p/1654605

May possibility be one of these.

-Ben

[Allen Chesley]

Neither of those problems appear to be applicable to my problem.