Comments are not showing up on our tickets issue (customers and our own SD email address)

[Rebecca Sonu]

Hello guys, 

Since yesterday, we noticed that comments are not showing up anymore on our tickets in SD. Until yesterday, everything worked perfectly. 

Now, the customers are sending emails, the ticket number is in the subject as always, nothing has changed but still, their emails are not showing up on tickets as comments. Also, our own SD email adress has the same issue. When we send an email to our customers it doesn't show up as comment in our ticket. But I see that this is not always the case.. some of the emails are showing up while others, most of them, are not showing up as comments. 

Did you encounter these issues recently? If yes, did you find a solution? 

Thank you in advance for your answers

Best regards, 

Rebecca

[Jack Brickey]

Can you check the email logs for errors? Project settings > email requests > view logs