Comment to customer is not getting to the original reporter

[Eddie McCusker]

I am having trouble responding to customers from the case set up in Jira Service desk via JEMH. JEMH scans my support email inbox, creates the case using '@' directives for aliases, and sends a note to the initial customer that the case has been set up. However, when I make a comment to customer from the case, it does not reach the customer.

Can anybody help?

Thanks 

Eddie

[Katarzyna · Accepted solution]

Hi @Eddie McCusker ,

I'm not sure if somebody from The Plugin People is here, so I recommend you to submit your request on their Customer Portal. I'm sure that they will response you as quick as possible :)

Kate

[Eddie McCusker]

Thanks Kate - I'll log my issue there 

All the best

Eddie