Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Cloud Migration Tool Error: Jira Work Management is not available on your cloud site

When I attempted to test a project migration to my cloud site a blocking error is that "Jira Work Management is not available on your cloud site". Is this a new requirement? I've never encountered this issue before with any of the other projects I've migrated.

3 answers

1 accepted

2 votes
Answer accepted

For anyone having this issue - I opened a support ticket and they gave me the following solution:

It seems that JCMA 1.7.3 will require a DF to bypass that check for implicit JWM licensing (which seems to be the case here).

Can you add this Dark Feature to your Jira Server and check if JCMA will still error out?

For reference:

0 votes
Dylan Atlassian Team Sep 14, 2022


The Jira Work Management pre-flight check has been added in v1.7.3 of the Jira Cloud Migration Assistant.

If you have Business Projects or Users and Groups with product access to Jira Core in your Migration plan then you have two options to pass this check successfully.

  1. Add Jira Work Management (Formerly Jira Core Cloud) to your destination site to preserve group membership (it is no extra cost) OR
  2. Remove groups that have application access to Jira Core on your Server/DC instance, this is found under Administration settings.

If neither of these is an option for you, please reach out to support.

Why did we add this check?

One of the top error codes we've observed in our monitoring has been permission errors due to missing products such as JWM. If you disable this pre-flight check with the dark feature flag, you will ignore the pre-flight and likely fail after the migration has completed. 

We figured it is better to have this information up front and correct before finding out after.

Here's an example of the migration failure state we're trying to avoid for customers by front loading this in the pre-flight check. 


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

652 views 3 19
Read article

Atlassian Community Events