Hi @erika ,
if so the resolutiondate should be automatically set on you tickets. Take a look here in order to perform some other check https://community.atlassian.com/t5/Jira-questions/How-does-the-resolved-date-get-populated/qaq-p/1029599
you need to set the Resolution when closing issues. Not in you image it is not set. If it were you would see a green ✅ next to the green Done status and there would be a value qualifier, e.g. Done.
you have two options (well more but we will cover the two common ones here.
hi @erika , Let's dive in and figure it out...
Last words: the above is for a "static" resolution value solution. If you want to have the user select the resolution then you need to not use the PF method above but rather present a resolution screen on each transition into Done and add a Validator to the transition to require them to select a value. There are lots of post in the community on all of this so I encourage you to use the Search bar. There are alternative approaches that some use with Automation as well.
These screen shots indicate you are looking in the wrong place. I have to wonder if you are using a next-gen project AKA Team Managed Project. Can you send an image of your project page? Do you see Project settings in the side bar? If so please select and then see if you have Workflows. If so select.
ok. so as I suspected this is a next-gen project. so forget all of the previous details above and reset here. :-(
In NG the resolution is automatically set to Done when an issue is moved to the Done column/status. This should be the right-most column in your board. Moreover, when you do this the resolution date should be set as illustrated in the below diagrams.
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