We would like to create an internal portal and an external, client-facing portal for a client ticketing system. However, we don't want our clients to be able to access the internal documentation and as of right now we're only able to put our internal and external space in the same portal.
Can anyone please advise with any help on a solitary client-facing ticketing system through Jira?
Welcome to the community. In addition what @Walter Buggenhout _ACA IT_ stated, for your internal facing JSM project, you need to ensure the customer permission is configured properly - (Project settings >> Customer Permissions ... See image below). By using this setup, customers can only see the project, if and only if, they are added to the project. The default out of the box setup is default to "Customers who have an account on this Jira site".
Using Project Settings >> Knowledge base, you can setup link to the appropriate Confluence Space.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi @Michael Austin and welcome to the Community,
You describe a situation where Jira Service Management can provide the external, client-facing ticketing system. Your external users won't need a license (they are free users).
Confluence will provide the knowledge base and your internal documentation. The easiest way to set this up correctly, is by creating 2 separate spaces in Confluence:
Hope this helps!
What do you means exactly in the same portal? In your JSM configuration, you need to select which Confluence space is linked to your portal. You will need to jira project(one for internal portal that is linked to your internal confluence space and one for the external one linked to your external confluence space)
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