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Hello. I have a problem where customers comments on closed tickets. I want the ticket to reopen and move to «in progress» and move to the all open que. I have activated the automation rule that change the status and added a post function «clear resolution field» to the reopen transition. Ive tried clear and update function resolution with no success. It wont update or remove the resolution 😒 any ideas ?
So, if the only thing left is that it doesn't appear in the All Open queue, we need to see the JQL for the queue.