Chatbot for Portal

[George Abdo]

Hi All,

Just want some ideas and suggestions about chatbot products that can be used with JSM public portal.
I know the Atlassian AI cannot be used with the portal for external users, so want recommendations and any feedback really about other products being used with the portal.

Thanks

[George Abdo]

I've actually tested the Atlassian beta chatbot for the public portal for a short period.

It was not configurable at the time, so it only surfaced data based on the knowledge base.

I'll wait until we can try it out with intents and other configurations, but to just surface data from knowledge base was not adequate for production use.

[Albert Manuel]

@Bertrand Lafforgue do you have a data center version?

[Bertrand Lafforgue]

Hello Albert,

We now only support JSM Cloud.

Best regards,

Bertrand 

[Iryna Ihnatiuk]

Hello @George Abdo

If you're considering using apps for this, look at our Chat for JSM app. It allows you to place a chat widget on Jira Customer Portal for real-time communication with external and internal clients and automatically create Jira tickets for every conversation. 

Feel free to contact us if you have further questions. Thank you.

[George Abdo]

Thanks Iryna.
I was more looking for AI chatbots rather than chat directly with a live agent. But, it's good to know about the product.

It's something we may look at adding to our lineup.

[Bertrand Lafforgue]

Hi

You can check KOJi. It is available on the Atlassian marketplace. You can implement it on any portal. It leverages generative AI.

We run it on our own website. Konverso.ai. 

Many customers runs it. If you need more advanced solutions, please contact us. 

Thank you 

Bertrand 

[George Abdo]

Thanks Bertrand

I've requested a demo

George