The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
- Change value ${request.sharedwith} parameter
Change value ${request.sharedwith} parameter
Hi dear community,
I have a question regarding JIRA Service desk.
We are using this parameter in the Service Desk Customer Automation Templates
the line is: <
p class="jsd-request-sharedwith">
In dieser Korrespondenz enthaltene Teilnehmer: / Participants included in this correspondence:<br>
${request.sharedwith}.</p>
When I have an actual ticket it looks like this.
In dieser Korrespondenz enthaltene Teilnehmer: / Participants included in this correspondence:
0020 - Sonstige und magdalena.pentek.
So far the ${request.sharedwith} field is filled with the organisation name (0020 - Sonstige) and the participants ( magdalena.pentek).
Is there any way I can change the information in this parameter?
So for example, could it be filled with the participants' email addresses instead of only the name? Can I delete the organisation part?
Thanks a lot in advance.
Lg Magdalena
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.