Change value ${request.sharedwith} parameter

magdalena.pentek June 1, 2022

Hi dear community,

I have a question regarding JIRA Service desk. 

We are using this parameter in the Service Desk Customer Automation Templates

the line is: <

p class="jsd-request-sharedwith">
In dieser Korrespondenz enthaltene Teilnehmer: / Participants included in this correspondence:<br>
${request.sharedwith}.</p>

When I have an actual ticket it looks like this. 

In dieser Korrespondenz enthaltene Teilnehmer: / Participants included in this correspondence:
0020 - Sonstige und magdalena.pentek.

So far the ${request.sharedwith} field is filled with the organisation name (0020 - Sonstige) and the participants ( magdalena.pentek).

Is there any way I can change the information in this parameter?

So for example, could it be filled with the participants' email addresses instead of only the name? Can I delete the organisation part?

Thanks a lot in advance.

Lg Magdalena

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