Change Customer in a ticket

[J Rogel]

We are using a Service Management board and slowly getting our customers to raise their own tickets. In the meantime, when we raise one we can use the “create on behalf” field to assign the correct customer. Unfortunately if this is not done, the ticket assumes that the customer is the agent creating the request. Is there a way to modify the “Customer” field after a ticket ua created so the agent can communicate with the rightful requester via Jira (rather than revert to email for example). Your help is appreciated. 

[John Funk · Accepted solution]

Hi @J Rogel  - Welcome to the Atlassian Community!

Just change the Reporter for the ticket. 

[J Rogel]

Doh! Seems like the obvious place and it works. 

I would have liked the "Reporter" to be different from the "Customer" but it is more important at this stage to communicate with the correct person. Thanks John! 

[John Funk]

You are welcome.