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Cannot Approve

None of the designated "Approvers" can approve issues
We are four Approvers Admins and all getting the same error.

"We couldn't save your approval response"

It's been working forever and we didn't change anything.
jira error.PNG

1 answer

0 votes

Hello @Jacques Steyn,

Welcome to Atlassian Community!

Checking the details of your site, I can see that Jira Service Management has been suspended, that’s the reason why the approvals are not working as expected.

When a product is suspended/removed from a site, the projects are kept, but the features won’t work.

Please, go to Cog icon > Billing > Manage subscriptions > Add more Atlassian products to add Jira Service Management again or reach out to our customer advocates on support.atlassian.com/contact > Billing, payments, and pricing.

Once you have Service Management on your site, the approvals should work as expected again.

Kind regards,
Angélica

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