Canned Responses export

[Mark Tobin]

I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we've hit the limit of 100 shared responses already. I just need to export the existing shared and personal so that I can review and tidy up to allow capacity for the creation of more shared canned responses by our Service Desk.

Thanks......

[Michelle Dooley]

@Mark Tobin did you ever get an answer to this? I am trying to do the same thing.

[Mark Tobin]

Hi Michelle......I logged a support ticket and was advised that this feature isn't currently available. I couldn't find an app or any KB articles to assist so I ended up biting the bullet and tidied them all up manually. It was painful but there was no other option unfortunately.

There's an open ticket if you want to vote: [JSDCLOUD-13277] Export/import canned responses - Create and track feature requests for Atlassian products.

Good luck with the tidy up :)

[Tuncay Senturk]

Hi @Mark Tobin 

I'd suggest raising a support ticket.