Hi there,
I am sure I am doing this wrong, but I am trying to set up ticket routing and thought to use timezone.
I am trying to use the JQL condition but not sure what to put in as the value
user.timeZone =
timeZone =
reporter.timeZone =
but I am not getting a working end result.
Thanks all.
Hi @Steven Lees-Smith ,
I don't think you can do this with JQL, but with a compare on the smart value {{assignee.timeZone}} in an automation rule, this should work.
If you are not sure what the smart value gives back, add it as a log action so you know what to work with.
There is a feature request here to add it to JQL. You can vote / watch to stay up to date.
Hope this helps!
- Tessa
yeh I tried that with {{reporter.timeZone}} and it just didn't trigger anything.
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Hi Steven,
could you share a screenshot of your rule?
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