Can we add email distribution group in Assignee?

[Muhammad Ali Khan]

We have dedicated email distribution groups for each team. I need to know can a ticket be assigned to the specific email distribution group rather than to individuals. The individual will then assign a ticket to him from the Queue.

[John Funk]

Hi Muhammad,

The Assignee field only allows the entry of a single licensed Jira user. While that user might be connected to a Service Account which uses a distribution email address, only a single user can be entered. 

[Ste Wright]

Hi @Muhammad Ali Khan 

The Assignee field will only accept single users.

If you want to "assign" a ticket to a team - you can either...

• If this is an actual Group, add a custom Group Picker field, and assign your Group to it
• Create each group as a Team, and assign this to the appropriate field
• Pick another custom field which the distribution group can be identified in

Let us know if this helps, or if you need more specific information :)

Ste

[Joseph Chung Yin]

@Muhammad Ali Khan -

To supplement what both @John Funk / @Ste Wright suggested, you may want to also consider accompany your group setup with automation rule design, where the automation rule can send out custom email to the distro email address for those members of the list to receive and then access the issues + assigning the issues to him/herself.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.