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Can the licensed user (agent) be added to multiple projects in JSM, or limited only 1 project?

Nuraddin Malikov
Nuraddin Malikov June 13, 2024

If we purchase a Standard plan license and the license to a user, can we add this user to multiple projects to interact with support tickets from different customers, or the licensed user is limited to just 1 project? Do we need to purchase more licenses for every project for the (same) user?

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John Funk
John Funk
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June 13, 2024

Hi Nuraddin - Welcome to the Atlassian Community!

Yes, once the user has been granted a license as an Agent, that user can placed in as many projects as you would like. 

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Nuraddin Malikov
Nuraddin Malikov June 13, 2024

Dear @John Funk,

I understand, thanks for the quick response.

 

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John Funk
John Funk
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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June 13, 2024

You are welcome.

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