Can't enable automation

[Fabio Giustiniani]

I've migrated from another cloud site and importer the automations rules. When I try to enable the rule It shows a message: There was a problem retrieving permissions from your Jira instance. Please try publishing this rule again.

and I don't  able to enable the rules.

I've checked the permissions and are ok. 

Any suggestions?

Fabio

[Mayur Jadhav · Accepted solution]

Hi @Fabio Giustiniani ,

Welcome to the Atlassian Community!!!

Once you restore the site, you need to approve all the groups by going to

1. If it's related to "Default Group", navigate to your Admin Management section on https://admin.atlassian.com

2. Click on "Product Access" you'll see the Alert box then Click on "Review Imported groups"

or Ensure there is a default group for all your Jira applications, especially Jira Service Management.

For more detail Atlassian has one migration Bug you can try the workaround given the ticket.

• JSWCLOUD-22492

Hope this helps.

Cheers,
Mayur

[Fabio Giustiniani]

Hi Mayur,

thanks for feedback. The permissions was ok, I've solved reinstalled the automation plung-is as mentioned in JSWCLOUD-22492 

THANKS A LOT!!!!!!

Fabio

[Mayur Jadhav]

@Fabio Giustiniani glad that your issue is resolved.

[Эльдар Сулейманов]

It also worked for me, but all my automation rules were cleared( I have to create them from zero