Can request fields be edited in the customer portal? If so, how does one enable that?

Talya March 13, 2024

Currently, once a customer submits a request, its summary and description (as well as other fields) are no longer editable by the customer, only by the agent. This prevents customers from adding more info which may be relevant to the issue.
Is it possible to enable portal editing to some of those fields? If so, how?

1 answer

0 votes
Susanna Babayan March 13, 2024

Hi Talya!

Currently there seems to be no direct option to allow customers to edith fields in the portal (JSDCLOUD-93). Atlassian suggest forms as a workaround: How to allow customers to edit the Jira fields of their portal request using Forms

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