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Can agents create KB articles in the knowledge base that comes included with JSM?

Rob Horan
Rob Horan
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June 18, 2024

My understanding of JSM with no Confluence licenses is that the "included with" knowledge base translates to using a free plan of Confluence.

Let's say you have 200 JSM agents.  Can all 200 create KBs from within JSM and get all other functionality?

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Robert Wen_Cprime_
Robert Wen_Cprime_
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June 18, 2024

Hi Rob.

Yes, one of the things that you do in this situation is set up a free Confluence plan and connect it to your JSM project(s).

Your 200 agents can create KB articles and view those articles from within JSM.

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Mark Higgins
Mark Higgins
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June 18, 2024

Hi @Robert Wen_Cprime_ 

I did not know that. Thanks for the tip.

Mark

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Rob Horan
Rob Horan
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June 25, 2024

Thank you @Robert Wen_Cprime_ 

Are there any specific configurations that need to be in place?

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Robert Wen_Cprime_
Robert Wen_Cprime_
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June 25, 2024

Take a look at these articles.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

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