Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I pause a servicesd desk service (not delete it) indefinitely?

Edited

My team and I have a service desk but we need to pause the service probably for a few months (we are not sure), is there a possibility to pause it? I tried this: https://community.atlassian.com/t5/Jira-Service-Management/How-to-turn-off-Jira-Service-Desk-Customer-Portal/qaq-p/1222216 but I'm still able to submit a request from the portal 

1 answer

1 accepted

0 votes
Answer accepted

@Paulina Diaz 

We have done this in the past and found the easiest thing to do was to hide the request types.  The portal is still available and users can search the knowledge base but they are unable to submit a request.  If your users are used to submitting a request via email you will have to remove that channel as well.  

You can do hide them by simply removing them from all the groups by unchecking the groups that they are currently assigned to.  For service managed projects you will go to Project Settings > Request types  and then edit the groups on each request type.

capture.jpg

On team managed projects you will have to go to the portal to manage the groups.  This can be done by clicking Raise a request.

  1. From your project's sidebar, select Service project settings > Request types.

  2. From the sidebar, select the request type you want to delete.

  3. Select … Delete request type.

capture2.jpg

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,674 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you