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How to turn off Jira Service Desk Customer Portal


I'm implementing Jira Service Desk, so the customer portal is being displayed for all the Jira and Confluence users. Is there some way to turn off, hide or lock the customer portal meanwhile the site is not yet ready? I need to avoid any confusion to my users about opening tickets or something like that.


Javier Garay

2 answers

Hi @Javier_Garay ,

Please follow below steps.

1. Go to Project Settings

2. Click on Permissions in Sidebar

3. Click Actions and Click Edit Permissions

4. Remove Service Desk Customer - Portal Access and Application Access for Browse Projects and Create Issues Permission. Please refer the screenshots.permissino.png00portal.png Once project configurations are done, you can add above these permission in same place.



Hi Avinash,

This could work as workaround. The users will not be able to create tickets, but they'll still seeing the customer portal.

I've done what you say and I've test it using a Confluence user (the user just haves Confluence access). When the customer login, he still sees the customer portal. Have a look on the screenshot.

My intention is to turn off or hide the customer portal at all.



Captura de Pantalla 2019-11-07 a la(s) 13.41.44.png

Hi @Javier_Garay ,

Currently I do not see any option to hide the portal. As earlier mentioned workaround , you can additional Announcement in portal saying like "Portal under construction and will come back ! "

Screenshot 2019-11-07 at 10.32.40 PM.png

In above screenshot , Click on View and Change for customising portal announcement. This gives more info to the users who is viewing the page.

Also you can configure customer permission to view the portal and select customers my team adds to project. Refer below screenshot for same,

Screenshot 2019-11-07 at 10.44.04 PM.png



Thanks Avinash

I did what you said, but for some reason the user still can access the service desk customer portal. I've found another workaround which is change the landing page to Confluence in Administration -> Product Access.



I have the same issue.  Did you find a solution?


Question for you is, how do users know what the URL is and whether the portal is ready?


Hi Victor

The URL is the same they use to login to Jira Software or Confluence. They know the portal is not ready yet, but it's confusing for non expert users to login and see a portal that's not ready to use.


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