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I was wondering if someone can point me in the right direction in the documentation of Jira Licensing. I need to find if it is possible to create a automation user without using a user license and if not where I can find it in the documention.
Thank a million in advance.
Welcome to the community. Unfortunately, it is not possible. Automation users (i.e. svc account) will require an agent license since I am assuming this usage will do more operations in your JSM systems on issues and it is not just for creating issues for your JSM project(s) (i.e. like a portal customer).
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team