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Can I change visual order for SLA's? Edited

Hi there!

I need to move or change the order for SLA'?,  Is this possible?

Currently these are displayed from last to first


tkank you!

1 answer

Has you or anyone you've known been in a situation where you had a definitive case where a breach of contract of an SLA was made that caused irrecoverable loss of data?

Being more specific without giving out too much information, we had a situation where lets call it an email service did not fulfill a change of service request on their end, when we have email proof that they confirmed they had taken care of it. Months went by without us realizing the service was unavailable until a specific event happened. During that event we can prove there are over 8 hours of emails forever missing for the company. Also, while we cannot prove specifics, it can be reasonably assumed that during those several




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