Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Campo Request-channel-type en Filtros

Estimada comunidad.

Necesito agregar el campo "request-channel-type" a mis filtros para poder exportar a excel.

Es posible?

1 answer

0 votes

Hello @Ismael Nunez Gatica,

Thank you for reaching out to the Atlassian Community!

The request-channel-type is an issue property and not a custom field, so it will not be possible to add it as a column in order to export it to excel.

The workaround for that would be to use automation that will validate if the ticket was created, for example, via Portal, and then add this information on a custom field.

In the example below, I created a new custom field called Channel (type Text Field (read only)). I'm using a company-managed project for the below steps, but in case you are using a team-managed, you can use the Short text field.

Screen Shot 2021-11-18 at 16.53.27.png

After that, on Project settings > Automation > Automation I created a new rule to validate if the request is created via Jira, then edit the custom field Channel with the value Jira, else, if created via Portal, then edit the field with the value Portal.

When: Issue created

New condition > If / else block > Add conditions > JQL condition

It will be necessary to create five of the if/else for the following JQLs:

request-channel-type = jira

request-channel-type = portal

request-channel-type = anonymousportal

request-channel-type = email

request-channel-type = api

Then > New action > Edit issue > Select the custom field > Type the desired value > Save.

Screen Shot 2021-11-18 at 16.56.46.png

After that, also add this field as a column on the issue search for you to be able to export in Excel:

Screen Shot 2021-11-18 at 16.57.42.png

Hope this helps!

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,475 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you